RECOGNITION OF A CUSTOMER’S EXPECTATION OF PRIVACY:
As a customer of Anchor Mortgage Services, Inc. you have provided nonpublic information to us so that we may help you try to meet your financial goals. Such information allows us to process your requests and transactions, keep you informed of products and services that may be of interest to you, and enhance customer service by better understanding your financial needs. The basis of each customer relationship at Anchor is built on trust.
Because we guard out relationship with you with great care, beginning with the information you have chosen to share with us Anchor has opted out for you as a matter of corporate policy. In other words, Anchor Mortgage Services, Inc does not share information about you outside of our company unless permitted by Title V of the Gramm-Leach-Bliley Act of 1999 and other applicable federal of state laws and regulations. (see Sharing Customer Information section below for specific examples)
We want you to understand what information we collect, and how we use and protect it. This notice serves as a standard for all Anchor Mortgage Services, Inc. employees for collection, use, retention and security of nonpublic personal consumer information.
USE, COLLECTION & RETENTION OF CUSTOMER INFORMATION:
We collect, retain, and use information about individual customers only when and to the extent we believe the information would be useful (and allowed by law) to administer our business and provide products, services, and other opportunities to our customers.
We collect nonpublic personal information about you from the following sources:
Information Anchor Mortgage receives from you on loan applications, on other loan documents or forms, or in communications with you (e.g. electronic messages, face-to-face meetings, telephone conversations, etc.).
Information Anchor Mortgage receives about your transactions with Anchor Mortgage or others.
Information that Anchor Mortgage receives from a consumer reporting agency.
Information that Anchor Mortgage receives from third-party sources concerning your credit, deposit, employment, and other relationships.
There are some cases in which we gather information to comply with laws and regulations governing our industry. For example, we are required by federal regulations to obtain a tax identification number (generally a social security number) so that we can report interest you have paid. We use some of the data to maintain the security of your account and to protect the privacy of your financial information. We must be able to positively identify you and your products and services to prevent access by unauthorized individuals.
SHARING CUSTOMER INFORMATION:
We may disclose information we have about you as permitted by law, such as:
CONFIDENTIALITY & SECURITY:
We consider all information we have about your to be confidential, including the fact that you are a customer (unless you tell us otherwise). We restrict access to information about your to those employees and authorized agents who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal and state standards to maintain the confidentiality of your information. We also regularly assess new technology and developments in this area and upgrade these safeguards as appropriate.
If you have any questions about the confidentiality of your information, please call us at (334) 277-0900 or our toll free number at (800) 745-9006.
Anchor Mortgage Services, Inc. is an Equal Housing Opportunity Lender and is committed to treating all applicants and borrowers in a fair and consistent manner and without regard to race, color, religion, national origin, age (provided the applicant or borrower has legal capacity to enter into a binding contract), sex, marital status, disability, familial status, receipt of public assistance, or the exercise of legal rights under the federal Consumer Credit Protection Act (15 U.S.C. §§ 1601 et seq.).